Refund policy

Return and Refund Policy

At Rowan Vale Skin, we want customers to have a simple and transparent experience when dealing with returns or refunds. Please review the policy below before sending any product back.

Return Window

Return requests may be submitted within 30 days from the date your order is delivered.

To be eligible for a return, the product must be unused, unopened, and kept in its original condition. Original packaging should be included when applicable, and a valid order number or proof of purchase may be required.

For hygiene and product safety reasons, skincare, beauty, and personal care products that have been opened, used, tested, or tampered with may not qualify for return.

Products Not Accepted for Return

The following items are generally excluded from returns:

1. Opened or used skincare and beauty products
2. Final sale or clearance merchandise
3. Gift cards
4. Personalized or custom-made items
5. Products damaged due to misuse or improper handling
6. Items returned without prior approval

Starting a Return Request

Before sending a product back, please contact our customer care team and provide your order number, the item you wish to return, and a brief explanation of your request.

If your order arrived damaged, defective, or incorrect, clear photos of the product and packaging may be requested to assist with our review.

Approved return requests will receive instructions before the item is sent back.

Return Shipping

Customers are responsible for return shipping costs on standard returns.

If an issue was caused by Rowan Vale Skin, such as receiving a damaged, defective, or incorrect item, we will review the situation and provide an appropriate resolution.

We recommend using a trackable shipping service. Rowan Vale Skin is not responsible for return packages that are lost or delayed during transit.

Approved returns may be sent to:

Rowan Vale Skin
467 Belmont Ave #2
Brooklyn, NY 11207
United States

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery. Any damaged, defective, or incorrect product should be reported within 7 days of delivery.

We may request photos of the item, packaging, or shipping label to help verify the issue and determine the most suitable solution.

Refund Review

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the order issue was caused by Rowan Vale Skin.

Exchanges and Cancellations

Direct exchanges are not guaranteed. If you would like a different product, please complete the approved return process and place a new order.

Cancellation requests must be made before an order is processed or shipped. Orders that have already shipped are subject to the return terms described in this policy.

For questions about returns, refunds, or order concerns, please contact us:

Rowan Vale Skin
467 Belmont Ave #2, Brooklyn, NY 11207, United States
Email: `contact@rowanvaleskin.shop`
Phone: +1 704-268-2059